Return Policy

We provide high-quality security systems and cameras for our customers, together with the professional service. Our technical team is prompt to provide setup and performance assistance for your security systems. Moreover, we provide a 100% satisfaction guarantee for our all products. In case you are not satisfied with your purchased products within 30 days after your purchase, you may return them for a full refund subject to the conditions stated below. To return or replacement you need to fill our Return Form.

You need to submit your claims for missing items or items damaged during shipment within 3 business days after delivery together with delivery verification from the carrier.

Refunds and Credits

If you are satisfied with the item you purchased for your needs, you can return it for a full refund or 100% in-store credit which you can employ for your future purchases.

Once we receive and inspect the product, we will refund or credit to your payment method and account respectively within 3 business days.

Replacement

In case you want to replace your defective or non-operational product under warranty, we will provide you with a pre-paid shipping label for any products that arrive defective or non-operational within 3 days of the purchase date. Please allow us 3 days for inspection.

Return Policy Conditions

In case the following conditions are not fulfilled, Eyes On Home has the right to refuse the return or to charge a restocking fee not less than 15%.

• All returned products must be in new condition within their original unaltered package (including the UPC code being intact) and include all packing material, blank warranty cards, manuals, and all accessories.
• If the return products have any indication of used or damaged, they are not refundable.
• All returned products must be in the factory default configuration and must be accessible with the default username and password.
• Eyes On Home is not accountable for personal data or items left in returned products.
• No returns are accepted after 31 days of the purchase date.
• The customers are always responsible for return shipping costs unless the products arrive damaged or defective.
• We deduct the cost of the pre-paid return label for return products from the refund amount.
• All returns are tested and inspected upon receipt.
• Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model